USE CASES
Where Hapi gets deployed.
Hapi is configured differently for each sector. The modules activated, the guardrails set, and the channels used depend on whom the agency is serving and what they are legally permitted to do. What follows is how those deployments look in practice.
POLICING AND COMMUNITY SAFETY
Resource referral for officers in the field
Police services are increasingly responding to situations shaped by housing instability, food insecurity, mental health, substance use and other socioeconomic factors that can contribute to harm long before a criminal justice response is needed.
Hapi gives officers and civilian staff fast access to relevant community resources in the moment. It can identify options based on need, location, population and current service information, helping officers understand what is available, support someone in taking the next step or share resources directly with the person they are assisting.
Across those interactions, aggregate navigation activity can also provide a clearer view of the needs officers are encountering, the resources available in response and where pathways may be limited. Over time, that can give police services and their community partners additional evidence to inform prevention, coordination and upstream community safety efforts.
Community first
Non-emergent
PII stripping
MFIPPA compliant
Real-time resources
OFFICER, FIELD QUERY
shelter for a 16y female, leaving home situation, near Bramalea City Centre
Two options in that area. Closet has 24hr intake and is gender-responsive. Recommend calling central intake first - they track availability across locations in real time. Want the number?
yes and anything for the family
Sending both now. Walk-in family crisis support is also available in the same area today. 📍
CORRECTIONS
Inside facilities and through the gate
Correctional facilities have limited staff capacity and high information demand from people on remand, often with short and unpredictable stays. Hapi runs on SMS with no internet so it works inside. It answers questions about programs, timelines, legal processes, and what to expect at release. For people with longer sentences, the Discharge Planning module gives staff and the individual a shared view of what needs to happen before release, months in advance.
No WiFi needed
Discharge planning
Literacy adjustment
Crisis escalation
Closed system
PRE-RELEASE, 3 MONTHS OUT
I get out in 3 months and I don't have any ID. What do I need to do
Okay, let's work through it. ID takes a few steps and it's worth starting now. First question: do you know if you have a birth certificate on file anywhere?
I think my mom has one
Good. That makes it simpler. Here's what you'll need at release and in what order. I can also flag this for your discharge planner if that helps.
ALL PURPOSE SYSTEM NAVIGATION
Beyond 211
211 gets updated irregularly, supports are closed when people are most likely to need them, and navigating web-based information is genuinely hard when literacy is a barrier and the situation is urgent. Most people in crisis are not failing to look for help. The information available to them is failing them.
Hapi runs 24/7 with referrals built on human-coded databases and verified through multiple accuracy loops. The goal is simple: when Hapi sends someone somewhere, that place is open, that number works, and that service applies to them.
24/7 Availability
Always on
Beyond 211
Multiple accuracy loops
CLIENT TEXTING HAPI, 8pm SATURDAY
I called 211 and the number they gave me was disconnected
Which service were you looking for? I'll find you a current one.
housing
Bissell Centre may have availability tonight. I've verified the intake line — call 780-423-2285. Open until 10pm.
SOCIAL SERVICES
Navigation for people and the workers helping them
Front-line social service workers carry caseloads that make individualized support difficult to sustain. Hapi handles the resource lookup, the referral summary, and the follow-up check-in so workers can spend their time on what requires human judgement and one-on-one meetings. For clients, Hapi is available outside business hours when caseworkers are not.
People navigating housing, employment, and income support, and family services across multiple agencies often fall through gaps when one part of the system doesn't know what another part has already tried. The memory module maintains a record across sessions. When a resource didn't work, Hapi knows not to suggest it again.
Worker support
Memory module
After-hour access
Multi-agency contexts
CLIENT, EVENING, NO CASEWORKER AVAILABLE
I need somewhere to stay tonight I left the hospital an hour ago they cant help me anymore
I'm on it. What city are you in right now?
toronto
Central Intake is open 24/7 and can place you tonight. Call them now: 416-338-4766. They'll ask a few questions and direct you to a bed. I've also flagged this for follow-up with your caseworker tomorrow morning.
PROBATION AND PAROLE
Conditions explained, appointments tracked
Supervision conditions are written in legal language for legal purposes. The people subject to them often cannot parse what they are actually required to do, when, and what happens if they miss it. Technical violations make up a significant share of reincarceration, and many come from misunderstanding rather than intent.
Hapi explains conditions in plain language calibrated to the person's literacy level. It tracks reporting dates and sends reminders. When something changes in a person's circumstances that might affect their conditions, it surfaces the relevant options and connects them to the right contact before a violation occurs.
Condition explanations
Reporting reminders
Check-In module
Literacy adjustment
ON PAROLE, REPORTING QUERY
what happens if I miss my reporting date
Missing a reporting date without notice can lead to a warrant for your arrest. Before that happens, call your parole officer today and let them know. If you can't reach them, leave a message with your name and the date. When is your next reporting date?
this friday
I'll send you a reminder Thursday evening. Do you know your officer's direct number, or do you need me to find it?
"So right off the bat it tells me the intake is full for July and the next one starts in October. So, it's really helpful."
PILOT PARTICIPANT, HAPI SMS SYSTEM