RESPONSIBLE AI FOR PUBLIC SECTOR & HUMAN SERVICES
More capacity for
the work that has to
stay human.
Duologue builds responsible AI systems for public-sector agencies, human-service providers, and community organizations. As demand and complexity grow, our technology makes information and support easier to access, creating more capacity for the work that requires human judgment, connection, and care.
Designed for real-world use
Built around real environments.
Accessible by design
Plain-language. Multilingual. Adaptable.
Co-created for impact
Built with agencies
and communities.
Responsible by design
Evaluated. Monitored.
Governed.
MEET HAPI
Agentic AI built around the people who use it.
Hapi is Duologue’s configurable agentic AI system for delivering real-time information, guidance and navigation across public-sector and human-service environments.
Applications include: Policing · Corrections & Re-entry · Human Services · Community Organizations
01
Hapi for Service Professionals
The right information, when it's needed.
Hapi gives service professionals timely access to community resources, service information and organizational guidance, supporting informed decisions and professional judgment.
03
Hapi for People in Transition
Continuity across services, settings and systems.
Hapi can support people through complex transitions such as discharge, release, re-entry and movement between institutional and community services.
AT THE CORE OF HAPI
Reliable system navigation.
Hapi uses a proprietary, layered approach to service navigation to make sense of a complex and constantly changing online service landscape. It surfaces relevant options based on the context of each request, including need, location, population, and eligibility. Hapi carries relevant context forward across a conversation, refining responses as new information is provided.
Navigation goes beyond finding a service. Hapi can help people understand what comes next, including practical information such as directions, transportation, documentation and other steps needed to access support.
We work with clients to refine each deployment for the communities and environments they serve. Human review is built into the process to assess results, identify gaps and inform ongoing improvements.
Web • SMS • Tablet
Multi-lingual
No Wi-Fi required
Adjustable literacy
Accessible 24/7
Patent pending
"I can’t tell you how often clients ask how to get from point A to B. Me trying to explain the bus route doesn’t really help, but having Hapi's support is huge for them."
PILOT PARTICIPANT, HAPI'S SMS HELPLINE
HAPI INSIGHTS
See needs, resources and gaps as they emerge.
Hapi turns in-the-moment navigation activity into strategic insight about the communities organizations serve, helping them understand demand, identify where resources fall short, make better-informed decisions within their mandate, and report on those decisions with greater confidence and transparency.
BUILT DIFFERENTLY
Working across public safety settings in Canada and the UK.
Co-created with lived experience
Hapi was shaped with people navigating the justice system. Their lived experience changed what we built, how we designed it, and what we learned to prioritize. Their voices continue to inform how Hapi evolves.
Research-grounded and Compliance Ready
Trauma-informed care research, FASD literature and participatory action methodology underpin Hapi’s design. We treat compliance as a baseline, not the endpoint, embedding ethical considerations into how the system is designed, evaluated and governed.
Built for real-world deployment
Hapi’s patent-pending modular architecture supports access across SMS, web and tablet environments, enabling continuity from structured custodial settings to community-based access while adapting to each deployment.